Frequently Asked Questions

Always. Every Calioart piece is painted by hand in oil or acrylic by one of ten named artists. It is never printed.

Yes. Before your Calioart piece ships, we will share detailed photos and videos so you can preview it and confirm that it fully meets your expectations. We will not ship the artwork until we receive your approval.

Not by default. We prefer to leave the painted surface exactly as the artist composed it. If you would like your piece signed, mention it at checkout or email the curator at info@calioart.com before painting begins.

Yes. Choose Project Consultation from our professional services menu. You will work one-on-one with an artist to create an original oil painting tailored to your needs, at no additional cost.

Before the finished piece ships, we will send high-resolution photos and videos for your final approval. Shipping is arranged only after you confirm that everything is correct.

Contact us at info@calioart.com to discuss a one-of-a-kind piece, adjustments to an existing artwork, or a coordinated series for a project. Our team will work closely with you from the initial idea through final approval.

We offer both unframed and framed artwork. If you choose a framed piece, we professionally stretch and mount it, with a wide selection of metal and wood frames available. It arrives ready to hang. Every order also includes free, insured shipping.

Each frame is made from premium pine with strong finger joints and is carefully inspected by experienced artisans. A protective gesso coating adds stiffness and longevity, helping the frame protect your artwork for years.

Our artists work with non-toxic oil paints on fine linen canvas. The resulting artwork is durable, resistant to humidity, odor-free, and designed to retain its color over time.

Yes. We offer free worldwide shipping through leading carriers including DHL Express, FedEx, and UPS Express. Once your order is ready, normally within 3–7 business days, it ships immediately and typically arrives within a further 4–8 business days.

If you need expedited delivery or delivery on a particular date, contact customer service in advance. We will confirm the available options and select the carrier best suited to your needs.

We package every artwork carefully according to its format and size:

• Rolled packaging, for canvas only: The canvas is rolled and placed in a sturdy, high-quality cardboard tube. You can stretch it over a wooden frame yourself or ask a local framer to do so.
• Cardboard box, for small framed or stretched works: The artwork is laid flat in a strong, well-padded box and protected to a high packing standard.
• Wooden crate, for large framed artwork: A custom crate, specialized protective materials, and secure fixing methods provide stable, sealed protection throughout transit.

We offer packaging options to suit your needs and budget. A cost-effective canvas can be rolled and shipped in a sturdy cardboard container. A framed piece is wrapped in several protective layers and sent in a strong cardboard box or wooden crate so it arrives safe and ready to display.

We partner with reputable international couriers including DHL, FedEx, and UPS. Approximately 2–3 business days after shipment, we will send your tracking number and shipping notification so you can follow the artwork throughout its journey.

Timing varies by destination and shipping method. Orders are normally prepared within 3–7 business days and delivered by air through DHL, FedEx, or UPS in approximately 4–8 business days. You will receive tracking information as soon as the order ships.

Thick pigments may need extra drying time, particularly in certain weather conditions. Peak sales periods, extreme weather, major holidays, and customs processing can also delay delivery. If you need expedited shipping, contact customer service before placing or finalizing your order.

Your satisfaction is our priority. Non-custom pieces have a 30-day return period. If you are not completely satisfied, contact us to request a refund or exchange.

Return conditions: The artwork must be undamaged, odor-free, in its original packaging, and in the same condition in which it arrived. Once we receive and inspect it, we will process the refund. For standard returns unrelated to a quality issue or shipping damage, you are responsible for return shipping and any repeat customs-clearance fees.

Custom pieces: If a work in progress does not meet your expectations, you may cancel before shipment for a 90% refund; the remaining 10% covers the artist's costs. After the finished piece ships, returns and refunds are not accepted unless it arrives damaged or differs significantly from the agreed specifications.

The customer arranges and pays for return shipping unless the canvas arrived damaged. If it was damaged in transit, we cover the return shipping in full.

Contact us immediately. We will respond promptly and arrange complimentary after-sales support. Please complete these steps:

1. Keep the original packaging. Do not discard the box, foam, protective film, or other packing materials; they are important evidence for the carrier claim.
2. Photograph the damage. Take clear images of the outer packaging, the internal cushioning, and the damaged areas of the artwork.
3. Contact customer service. Send the photographs and order details to info@calioart.com.

After reviewing the evidence, we will confirm the appropriate resolution. Depending on the circumstances, this may include a return, exchange, refund, or another suitable solution.

Before shipping, standard orders: If your order has been paid for but has not entered the shipping process, you may email us at any time to request a change or cancellation.

Custom artwork: Our 100% Satisfaction Guarantee includes a review before shipping. We send high-resolution photos and videos, and the artist will make unlimited free revisions based on your feedback until you are completely satisfied.

After shipping: Once the artwork has been handed to our logistics partner, the order can no longer be intercepted or canceled.

Yes, before shipment. If a custom piece does not meet your expectations during production, you may cancel for a 90% refund; the remaining 10% covers the artist's costs.

Once the finished piece has shipped, returns and refunds are not accepted unless the artwork arrives damaged or differs significantly from the agreed specifications.

Approved refunds are returned to your original payment method within 10 business days. Your bank or card provider may need a few additional days to post the credit to your account.