Order Guide

From choosing your format to approving the finished artwork, here is what to expect when you order a hand-painted piece from Calioart.

Before Ordering

Review the artwork size, orientation, and framing option before adding it to your cart. Rolled canvas arrives without a stretcher or decorative frame and will need to be stretched locally. Framed artwork arrives professionally finished and ready to hang.

Because every piece is painted by hand, small variations in brushwork, texture, and color are part of the character of the finished artwork. Screen settings and room lighting can also affect how colors appear.

If you need help choosing a size, frame, or customization, email your wall measurements and request to info@calioart.com before ordering.

Place Your Order

At checkout, confirm the artwork, size, frame option, delivery address, and email address. The email entered at checkout will be used for your order confirmation, artwork preview, approval, and shipping updates.

After payment is accepted, we will send an order confirmation containing your order number and purchase summary. Keep this number available whenever you contact Customer Care.

Painting Process

Your artwork is painted by hand after the order is confirmed. Orders are normally prepared within 3–7 business days. Complex details, large formats, thick pigments, or additional drying time may extend preparation.

If your order includes special instructions, our team may contact you before or during production to confirm the details.

Preview & Approval

Before shipment, we will email detailed photos or videos of the completed artwork. Review the composition, colors, details, and any agreed customization carefully.

Reply to the preview email with your approval or clearly describe the adjustments you would like. Where revisions apply, we will send an updated preview for review. Custom commissions include unlimited free revisions before final approval.

Nothing ships until we receive your approval.

Delivery

Once approved, the artwork is finished, packed, and handed to the carrier. Delivery normally takes a further 4–8 business days, depending on destination, customs processing, weather, and carrier conditions.

You will receive a shipping confirmation with tracking details after dispatch. For packaging, insurance, destinations, and import-charge information, read our Shipping & Packaging Policy.

Changes & Cancellations

Contact us as soon as possible if you need to change your order or delivery details. We will confirm what can still be changed based on the production and shipping status.

Once an artwork has been handed to the carrier, the order cannot be canceled or intercepted. Return eligibility, costs, damaged deliveries, and refund timing are governed by our Return & Refund Policy. You can also review our Frequently Asked Questions.

Contact Customer Care

Email info@calioart.com with your order number and a short description of what you need.