Order Emails & Artwork Approval

This guide explains which order emails to expect, how to review your finished painting, and what to do if an important update does not reach your inbox.

Emails You Will Receive

• Order Confirmation: Sent shortly after successful checkout with your order number and purchase summary.
• Artwork Preview: Photos or videos of the completed painting sent before dispatch.
• Revision Update: A new preview sent after requested adjustments are completed.
• Shipping Confirmation: Sent after dispatch with carrier and tracking information.

We send these messages to the email address entered at checkout. Save your order confirmation so the order number is easy to find.

Artwork Preview

Every hand-painted artwork is reviewed before it leaves the studio. We will email detailed photos or videos so you can see the finished piece before it is packed and shipped.

When reviewing the preview, check:

• The overall composition and orientation.
• Key colors, tones, and prominent details.
• Any customization agreed with our team.
• The requested signature or finishing details, when applicable.

Hand-painted artwork naturally contains subtle variations in texture, brushwork, and color. These are characteristics of an original painted piece rather than printing defects.

Requesting Revisions

Reply directly to the artwork preview email and describe the changes as clearly as possible. It is helpful to group all feedback into one message and identify the area, color, or detail you mean.

Where revisions apply, the artist will make the agreed adjustments and we will send an updated preview. Custom commissions include unlimited free revisions before final approval.

Revision and drying time is separate from the normal preparation estimate and may move the shipping date.

Giving Final Approval

When you are satisfied, reply to the latest preview email with clear written approval. We will then complete any final drying or finishing, pack the artwork, and arrange shipment.

Once approval has been given and the artwork has entered packing or shipping, further changes may no longer be possible. Nothing ships before we receive your approval.

If an Email Is Missing

1. Check the spam or junk folder for messages from Calioart.
2. Search your inbox for your order number or info@calioart.com.
3. Confirm that you are checking the email address used at checkout.
4. Add info@calioart.com to your contacts or safe-sender list.

If the checkout email was entered incorrectly, contact us with your full name, order number if available, and delivery address so we can locate the order and correct future communication.

Email Safety

Calioart Customer Care will never ask you to send a complete card number, card security code, banking password, or PayPal password by email. Do not open unexpected payment links or attachments that do not match your order.

If you are unsure whether a message is genuine, start a new email to info@calioart.com rather than replying to the suspicious message. General order and shipping answers are also available in our Frequently Asked Questions.

Contact Customer Care

Email info@calioart.com with your name, order number, and the email address used at checkout. Do not include complete payment credentials.