Track Your Order

This guide explains when tracking becomes available, how to follow your shipment, and when to contact us about a delivery.

Before Dispatch

Calioart paintings are made to order and normally prepared within 3–7 business days. We will send an artwork preview for your approval before shipment. Orders are not dispatched until approval is received.

A tracking number will not be available while your painting is being created, revised, dried, or packed.

Find Your Tracking Number

1. Open the Calioart shipping confirmation email.
2. Select the tracking link or copy the tracking number.
3. Use the carrier page linked in the email to follow the shipment.

Tracking may need a short period to activate after the carrier first receives the parcel. If the email is missing, check your spam or junk folder and confirm that you are checking the address used at checkout.

Understanding Your Tracking Status

• Label Created: The carrier has received the shipping information and is awaiting its first scan.
• In Transit: The parcel is moving through the carrier network.
• Customs Clearance: The parcel is being reviewed by the destination customs authority.
• Out for Delivery: The parcel is with the local courier for final delivery.
• Exception: The carrier needs more time or information before continuing delivery.

Delivery normally takes 4–8 business days after dispatch. Carrier estimates are not guarantees and may change while a shipment is in transit.

Orders Shipped in Multiple Parcels

An order containing several artworks may be shipped in multiple parcels. Different paintings can require different preparation, drying, packaging, or dispatch schedules.

Each parcel may have its own tracking number and delivery date. A delivered parcel does not necessarily mean that the rest of the order has also arrived.

Delivery Delays

Tracking can pause while a parcel moves between hubs or completes customs clearance. Peak sales periods, public holidays, extreme weather, remote destinations, and local carrier conditions may also extend delivery.

Contact us if tracking has shown no movement for several business days, displays an exception requiring sender action, or the carrier's current delivery estimate has passed. Include your order number and tracking number.

For packaging, carriers, insurance, destinations, and customs information, read our Shipping & Packaging Policy.

Missing or Damaged Deliveries

If tracking says delivered but the parcel is missing, check the delivery location, household members, building reception, and any carrier delivery notice. Then contact the carrier before emailing us.

If an artwork arrives damaged, keep the artwork and all original packaging. Photograph the outer package, internal protection, and damaged area, then contact us within seven days with your order number and images. Resolution and return terms are described in our Return & Refund Policy.

Contact Customer Care

Email info@calioart.com with your order number, tracking number, and the latest carrier update.